US - Operational
US
EU - Operational
EU
Inference - Operational
Training - Operational
Labeling - Operational
Notice history
View current statusMay 2026
No notices reported this month
Apr 2026
- Resolved · UTC
Parsing with Agentic Document Extraction (ADE) is now fully operational as of 5:50 AM PT. Confidence Scores have been restored and all confidence fields return values as expected.
We appreciate your patience while we worked to resolve this issue. For any questions, please reach out to us.
- Monitoring · UTC
Parsing with Agentic Document Extraction (ADE) is operational again.
However, Confidence Scores are temporarily unavailable. All
confidencefields will returnnull.We are continuing to work with our cloud service provider to fully resolve the underlying issue, and will notify you once service is fully restored.
- Investigating · UTC
Parsing with Agentic Document Extraction (ADE) is currently not available due to an outage with a cloud service provider.
Next Steps
We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed.
We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience.
If you have any questions, please don't hesitate to contact us at support@landing.ai.
Mar 2026
- Resolved · UTCThis incident has been resolved.
- Update · UTC
While we have implemented some processes to try and mitigate errors, the cloud service provider is still experiencing some issues and thus there could be some resulting errors/degraded performance.
- Monitoring · UTCWe implemented a fix and are currently monitoring the result.
- Update · UTCWe are continuing to work on a fix for this incident.
- Identified · UTC
Starting 8:15 PM PST today, most ADE requests are failing due to a service disruption.
We identified that submitting documents for parsing and extract through the ADE Playground, API and SDK intermittently triggers 500 errors.
Next Steps
We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed.
We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience.
If you have any questions, please don't hesitate to contact us at support@landing.ai.