LandingAI - Notice history

All systems operational

100% - uptime

US - Operational

100% - uptime
Feb 2026 · 99.85%Mar · 99.77%Apr · 99.77%

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EU - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 99.77%Apr · 99.77%

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100% - uptime

Inference - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Training - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Labeling - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
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Notice history

Apr 2026

Outage: Parsing with Agentic Document Extraction (ADE) Due to Cloud Service Provider Outage
  • Resolved
    UTC
    Resolved

    Parsing with Agentic Document Extraction (ADE) is now fully operational as of 5:50 AM PT. Confidence Scores have been restored and all confidence fields return values as expected.

    We appreciate your patience while we worked to resolve this issue. For any questions, please reach out to us.

  • Monitoring
    UTC
    Monitoring

    Parsing with Agentic Document Extraction (ADE) is operational again.

    However, Confidence Scores are temporarily unavailable. All confidence fields will return null.

    We are continuing to work with our cloud service provider to fully resolve the underlying issue, and will notify you once service is fully restored.

  • Investigating
    UTC
    Investigating

    Parsing with Agentic Document Extraction (ADE) is currently not available due to an outage with a cloud service provider.

    Next Steps

    We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed.

    We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience.

    If you have any questions, please don't hesitate to contact us at support@landing.ai.

Mar 2026

Intermittent Agentic Document Extraction Service Disruption Due to Cloud Service Provider Outage
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    While we have implemented some processes to try and mitigate errors, the cloud service provider is still experiencing some issues and thus there could be some resulting errors/degraded performance.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    UTC
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    UTC
    Identified

    Starting 8:15 PM PST today, most ADE requests are failing due to a service disruption.

    We identified that submitting documents for parsing and extract through the ADE Playground, API and SDK intermittently triggers 500 errors.

    Next Steps

    We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed. 

    We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience.

    If you have any questions, please don't hesitate to contact us at support@landing.ai.

Feb 2026

Intermittent Agentic Document Extraction Service Disruption Due to Cloud Service Provider Outage
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Issue Overview

    Starting 5:42 AM PST today, some ADE requests is failing due to a service disruption.

    We identified that submitting PDFs for parsing and extract through the ADE Playground, API and SDK intermittently triggers 500 errors.

    Next Steps

    We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed. 

    We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience.

    If you have any questions, please don't hesitate to contact us at support@landing.ai.

Feb 2026 to Apr 2026

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