LandingAI - Outage: Parsing with Agentic Document Extraction (ADE) Due to Cloud Service Provider Outage – Incident details

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Outage: Parsing with Agentic Document Extraction (ADE) Due to Cloud Service Provider Outage

ResolvedMajor outage18 hours 55 minutes

Affected

Agentic Document Extraction

Major outage from 5:55 PM to 7:32 PM, Degraded performance from 7:32 PM to 12:50 PM

US

Major outage from 5:55 PM to 7:32 PM, Degraded performance from 7:32 PM to 12:50 PM

EU

Major outage from 5:55 PM to 7:32 PM, Degraded performance from 7:32 PM to 12:50 PM

  • ResolvedUTC

    Parsing with Agentic Document Extraction (ADE) is now fully operational as of 5:50 AM PT. Confidence Scores have been restored and all confidence fields return values as expected.

    We appreciate your patience while we worked to resolve this issue. For any questions, please reach out to us.

  • MonitoringUTC

    Parsing with Agentic Document Extraction (ADE) is operational again.

    However, Confidence Scores are temporarily unavailable. All confidence fields will return null.

    We are continuing to work with our cloud service provider to fully resolve the underlying issue, and will notify you once service is fully restored.

  • InvestigatingUTC

    Parsing with Agentic Document Extraction (ADE) is currently not available due to an outage with a cloud service provider.

    Next Steps

    We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed.

    We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience.

    If you have any questions, please don't hesitate to contact us at support@landing.ai.