LandingAI - Intermittent Agentic Document Extraction Service Disruption Due to Cloud Service Provider Outage – Incident details

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Intermittent Agentic Document Extraction Service Disruption Due to Cloud Service Provider Outage

ResolvedMajor outage3 hours 15 minutes

Affected

Agentic Document Extraction

Major outage from 4:15 AM to 5:58 AM, Degraded performance from 5:58 AM to 6:44 AM, Operational from 6:44 AM to 7:30 AM

US

Major outage from 4:15 AM to 5:58 AM, Degraded performance from 5:58 AM to 6:44 AM, Operational from 6:44 AM to 7:30 AM

EU

Major outage from 4:15 AM to 5:58 AM, Degraded performance from 5:58 AM to 6:44 AM, Operational from 6:44 AM to 7:30 AM

  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    While we have implemented some processes to try and mitigate errors, the cloud service provider is still experiencing some issues and thus there could be some resulting errors/degraded performance.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • UpdateUTC
    We are continuing to work on a fix for this incident.
  • IdentifiedUTC

    Starting 8:15 PM PST today, most ADE requests are failing due to a service disruption.

    We identified that submitting documents for parsing and extract through the ADE Playground, API and SDK intermittently triggers 500 errors.

    Next Steps

    We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed. 

    We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience.

    If you have any questions, please don't hesitate to contact us at support@landing.ai.