Issue Overview
Between 9:00 AM and 9:16 AM PT today, some ADE requests failed due to a service disruption. The issue was resolved and requests resumed normal processing.
At 11:03 AM PT, we identified that submitting multi-page PDFs for parsing through the ADE Playground intermittently triggers the following error:
HTTP 500 when fetching /va-rest-api-tool/v1/ade/parse: {"error":"Failed to process all pages"}
Next Steps
We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed.
We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience.
If you have any questions, please don't hesitate to contact us at support@landing.ai.
