Notice history

Resolved
February 27, 2026 at 2:40 PMUTC
Resolved
February 27, 2026 at 2:40 PMUTC
This incident has been resolved.
Investigating
February 27, 2026 at 1:40 PMUTC
Investigating
February 27, 2026 at 1:40 PMUTC
Issue Overview
Starting 5:42 AM PST today, some ADE requests is failing due to a service disruption.
We identified that submitting PDFs for parsing and extract through the ADE Playground, API and SDK intermittently triggers 500 errors.
Next Steps
We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed.
We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience.
If you have any questions, please don't hesitate to contact us at support@landing.ai.

No notices reported this month

Scheduled Maintenance: December 14, 2025

Completed
December 14, 2025 at 12:00 PMUTC
Completed
December 14, 2025 at 12:00 PMUTC
Maintenance has completed successfully
In progress
December 14, 2025 at 8:00 AMUTC
In progress
December 14, 2025 at 8:00 AMUTC
Maintenance is now in progress
Planned
December 14, 2025 at 8:00 AMUTC
Planned
December 14, 2025 at 8:00 AMUTC
We will perform routine maintenance on Sunday, December 14, 2025 from 12:00 AM to 4:00 AM PST.
What to expect:
During this time, you may experience brief, intermittent service disruptions. To minimize the impact on our users, we perform rolling upgrades, so we do not anticipate any periods of full downtime.
What you can do:
We recommend implementing retry logic in your API calls to handle any intermittent failures.
If you have questions or concerns, contact us at support@landing.ai.

LandingAI - Notice history