LandingAI Status - Incident history https://status.landing.ai LandingAI Tue, 3 Mar 2026 04:15:00 +0000 Intermittent Agentic Document Extraction Service Disruption Due to Cloud Service Provider Outage Type: Incident Duration: 3 hours and 45 minutes Affected Components: US, EU, , Agentic Document Extraction → Mar 3, 04:15:00 GMT+0 - Identified - Starting 8:15 PM PST today, most ADE requests are failing due to a service disruption. We identified that submitting documents for parsing and extract through the [**ADE Playground**](https://va.landing.ai/my/playground/ade), API and SDK intermittently triggers 500 errors. **Next Steps** We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed. We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience. If you have any questions, please don't hesitate to contact us at [**support@landing.ai**](mailto:support@landing.ai). Mar 3, 05:24:39 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 3, 05:58:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 3, 06:44:00 GMT+0 - Monitoring - While we have implemented some processes to try and mitigate errors, the cloud service provider is still experiencing some issues and thus there could be some resulting errors/degraded performance. Mar 3, 07:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 45 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>04:15:00</var> GMT+0</small><br><strong>Identified</strong> - Starting 8:15 PM PST today, most ADE requests are failing due to a service disruption. We identified that submitting documents for parsing and extract through the [**ADE Playground**](https://va.landing.ai/my/playground/ade), API and SDK intermittently triggers 500 errors. **Next Steps** We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed. We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience. If you have any questions, please don't hesitate to contact us at [**support@landing.ai**](mailto:support@landing.ai)..</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>05:24:39</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>05:58:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>06:44:00</var> GMT+0</small><br><strong>Monitoring</strong> - While we have implemented some processes to try and mitigate errors, the cloud service provider is still experiencing some issues and thus there could be some resulting errors/degraded performance..</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 3 Mar 2026 04:15:00 +0000 https://status.landing.ai/incident/cmma74ce0070ty2o02nzq2wog https://status.landing.ai/incident/cmma74ce0070ty2o02nzq2wog Intermittent Agentic Document Extraction Service Disruption Due to Cloud Service Provider Outage Type: Incident Duration: 3 hours and 25 minutes Affected Components: US Feb 27, 13:40:04 GMT+0 - Investigating - **Issue Overview** Starting 5:42 AM PST today, some ADE requests is failing due to a service disruption. We identified that submitting PDFs for parsing and extract through the [ADE Playground](https://va.landing.ai/my/playground/ade), API and SDK intermittently triggers 500 errors. **Next Steps** We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed. We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience. If you have any questions, please don't hesitate to contact us at [support@landing.ai](mailto:support@landing.ai). Feb 27, 14:40:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 25 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>13:40:04</var> GMT+0</small><br><strong>Investigating</strong> - **Issue Overview** Starting 5:42 AM PST today, some ADE requests is failing due to a service disruption. We identified that submitting PDFs for parsing and extract through the [ADE Playground](https://va.landing.ai/my/playground/ade), API and SDK intermittently triggers 500 errors. **Next Steps** We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed. We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience. If you have any questions, please don't hesitate to contact us at [support@landing.ai](mailto:support@landing.ai)..</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>14:40:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 27 Feb 2026 13:40:04 +0000 https://status.landing.ai/incident/cmm4xvyb10e29n3vl5mzs3zhk https://status.landing.ai/incident/cmm4xvyb10e29n3vl5mzs3zhk Scheduled Maintenance: December 14, 2025 Type: Maintenance Duration: 4 hours Affected Components: EU, US, Training, Labeling, Inference Dec 14, 08:00:00 GMT+0 - Identified - We will perform routine maintenance on Sunday, December 14, 2025 from 12:00 AM to 4:00 AM PST. **What to expect:** During this time, you may experience brief, intermittent service disruptions. To minimize the impact on our users, we perform rolling upgrades, so we do not anticipate any periods of full downtime. **What you can do:** We recommend implementing retry logic in your API calls to handle any intermittent failures. If you have questions or concerns, contact us at [support@landing.ai](mailto:support@landing.ai). Dec 14, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 14, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , , , ,

<p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will perform routine maintenance on Sunday, December 14, 2025 from 12:00 AM to 4:00 AM PST. **What to expect:** During this time, you may experience brief, intermittent service disruptions. To minimize the impact on our users, we perform rolling upgrades, so we do not anticipate any periods of full downtime. **What you can do:** We recommend implementing retry logic in your API calls to handle any intermittent failures. If you have questions or concerns, contact us at [support@landing.ai](mailto:support@landing.ai)..</p> <p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 14 Dec 2025 08:00:00 +0000 https://status.landing.ai/maintenance/cmj0fy13b00ji2tc0ldx36sb4 https://status.landing.ai/maintenance/cmj0fy13b00ji2tc0ldx36sb4 Intermittent Agentic Document Extraction Service Disruption Due to Cloud Service Provider Outage Type: Incident Duration: 3 hours and 28 minutes Affected Components: US, , EU, Agentic Document Extraction → Sep 29, 16:00:00 GMT+0 - Investigating - **Issue Overview** Between 9:00 AM and 9:16 AM PT today, some ADE requests failed due to a service disruption. The issue was resolved and requests resumed normal processing. At 11:03 AM PT, we identified that submitting multi-page PDFs for parsing through the [ADE Playground](https://va.landing.ai/my/playground/ade) intermittently triggers the following error: HTTP 500 when fetching /va-rest-api-tool/v1/ade/parse: {"error":"Failed to process all pages"} **Next Steps** We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed. We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience. If you have any questions, please don't hesitate to contact us at [support@landing.ai](mailto:support@landing.ai). Sep 29, 19:28:00 GMT+0 - Resolved - This incident was resolved at 12:28 PM PT. Type: Incident

Duration: 3 hours and 28 minutes

Affected Components: , ,

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Investigating</strong> - **Issue Overview** Between 9:00 AM and 9:16 AM PT today, some ADE requests failed due to a service disruption. The issue was resolved and requests resumed normal processing. At 11:03 AM PT, we identified that submitting multi-page PDFs for parsing through the [ADE Playground](https://va.landing.ai/my/playground/ade) intermittently triggers the following error: HTTP 500 when fetching /va-rest-api-tool/v1/ade/parse: {"error":"Failed to process all pages"} **Next Steps** We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed. We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience. If you have any questions, please don't hesitate to contact us at [support@landing.ai](mailto:support@landing.ai)..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>19:28:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident was resolved at 12:28 PM PT..</p> ]]> Mon, 29 Sep 2025 16:00:00 +0000 https://status.landing.ai/incident/cmg5jolqm01aaucx1yoj2xflp https://status.landing.ai/incident/cmg5jolqm01aaucx1yoj2xflp Degrade service Type: Incident Duration: 2 hours Affected Components: Inference Sep 28, 20:07:00 GMT+0 - Resolved - This is a template test Sep 28, 18:07:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 2 hours

Affected Components:

<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>20:07:00</var> GMT+0</small><br><strong>Resolved</strong> - This is a template test.</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>18:07:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Thu, 28 Sep 2023 18:07:00 +0000 https://status.landing.ai/incident/clnexc89220216bbojzwxef69v https://status.landing.ai/incident/clnexc89220216bbojzwxef69v Main site not accesible Type: Incident Duration: 16 days and 11 hours Affected Components: Training, Inference, Labeling Sep 3, 02:15:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 3, 08:50:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 16 days and 11 hours

Affected Components: , ,

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>02:15:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>08:50:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 3 Sep 2023 02:15:00 +0000 https://status.landing.ai/incident/clmi58abg198119boo67yvwi0d6 https://status.landing.ai/incident/clmi58abg198119boo67yvwi0d6