Notice history

Resolved
March 03, 2026 at 7:30 AM
Resolved
March 03, 2026 at 7:30 AM
This incident has been resolved.
Update
March 03, 2026 at 6:44 AM
Update
March 03, 2026 at 6:44 AM
While we have implemented some processes to try and mitigate errors, the cloud service provider is still experiencing some issues and thus there could be some resulting errors/degraded performance.
Monitoring
March 03, 2026 at 5:58 AM
Monitoring
March 03, 2026 at 5:58 AM
We implemented a fix and are currently monitoring the result.
Update
March 03, 2026 at 5:24 AM
Update
March 03, 2026 at 5:24 AM
We are continuing to work on a fix for this incident.
Identified
March 03, 2026 at 4:15 AM
Identified
March 03, 2026 at 4:15 AM
Starting 8:15 PM PST today, most ADE requests are failing due to a service disruption.
We identified that submitting documents for parsing and extract through the ADE Playground, API and SDK intermittently triggers 500 errors.
Next Steps
We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed.
We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience.
If you have any questions, please don't hesitate to contact us at support@landing.ai.

Resolved
February 27, 2026 at 2:40 PM
Resolved
February 27, 2026 at 2:40 PM
This incident has been resolved.
Investigating
February 27, 2026 at 1:40 PM
Investigating
February 27, 2026 at 1:40 PM
Issue Overview
Starting 5:42 AM PST today, some ADE requests is failing due to a service disruption.
We identified that submitting PDFs for parsing and extract through the ADE Playground, API and SDK intermittently triggers 500 errors.
Next Steps
We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed.
We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience.
If you have any questions, please don't hesitate to contact us at support@landing.ai.

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LandingAI - Notice history