LandingAI - Intermittent Agentic Document Extraction Service Disruption Due to Cloud Service Provider Outage – Incident details

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Intermittent Agentic Document Extraction Service Disruption Due to Cloud Service Provider Outage

ResolvedPartial outage59 minutes

Affected

Agentic Document Extraction

Major outage from 1:40 PM to 2:40 PM

US

Major outage from 1:40 PM to 2:40 PM

  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    Issue Overview

    Starting 5:42 AM PST today, some ADE requests is failing due to a service disruption.

    We identified that submitting PDFs for parsing and extract through the ADE Playground, API and SDK intermittently triggers 500 errors.

    Next Steps

    We have identified the root cause as a service disruption with one of our cloud service providers. We are actively working to resolve this and will notify you once it's fixed. 

    We understand how disruptive this is to your workflow and sincerely apologize for the inconvenience.

    If you have any questions, please don't hesitate to contact us at support@landing.ai.